Relationship Between Continuous Improvement and Organizational Performance in A European Bank: The Mediating Role of Organizational Learning
DOI:
https://doi.org/10.54536/ajebi.v3i3.3661Keywords:
Continuous Improvement, Employee Participation, Management Empowerment, Organizational Learning, Organizational PerformanceAbstract
This study attempted to determine the relationship between continuous improvement and organizational performance, with organizational learning functioning as the mediating variable, among Data and Analytics professionals at a European Bank located in Manila. The descriptive-correlational research design was used to determine if there are existing relationship between continuous improvement and organizational performance as its independent and dependent variables, respectively. The components of continuous improvement were management empowerment and leadership and employee participation. The following were the parameters used for assessing organizational performance: cost-effectiveness, business objectives, customer satisfaction, employee satisfaction, and innovation. The survey containing Continuous Improvement Questionnaire, Dimensions of Learning Organization Questionnaire (DLOQ) and Organizational Performance Questionnaire were distributed among data and analytics professionals with the goal of gathering data. The study’s findings indicated a significant relationship between continuous improvement and organizational performance. Furthermore, there was a significant mediation influence with organizational learning; however, on a partial level, as continuous improvement positively influences organizational performance. The study concluded with an understanding of an implication and the development of recommendations for the organization and future researchers that could be useful in the study of continuous improvement, organizational learning, and organizational performance.
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